Hp Business Service Management Software

Hp Business Service Management Software – 1 HP Business Service Management Software Version: 9.26 BSM New Document Release Date: September 2015 Software Release Date: September 2015

2 Warranty Legal Notices The only warranty for HP products and services is set forth in the express warranty statements that accompany such products and services. Nothing herein shall be construed as an additional warranty. HP is not responsible for technical or editorial errors or omissions herein. Information herein is subject to change without notice. Limited Real Legend Confidential Computer Software. Ownership, use or copying requires license from HP. The FAR and technical data for commercial computer software, computer software documentation, and commercial products are licensed to the US government under the vendor’s standard commercial license. Copyright Notice Copyright Hewlett-Packard Development Company, L.P. Trademark Notices Adobe and Acrobat are trademarks of Adobe Systems Incorporated. AMD and the AMD Arrow logo are trademarks of Advanced Micro Devices Inc. Google and Google Maps are trademarks of Google Inc. Intel, Itanium, Pentium and Intel Xeon are trademarks of Intel Corporation in the US and other countries. ipod Apple Computer, Inc. is a trademark of Java is a registered trademark of Oracle and/or its affiliates. Microsoft, Windows, Windows NT, Windows XP and Windows Vista are registered trademarks of Microsoft Corporation. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. UNIX is a registered trademark of The Open Group. Documentation Updates The title page of this document contains the following identifying information: Software version number indicating the version of the software. The document release date changes each time the document is updated. The software release date indicates the release date of this version of the software. To check for recent updates or to verify that you are using the latest edition of the document, go to: This page requires an HP Passport account. If not, click the Create Account button on the HP Passport login page. Support Visit the HP Software Support website: This website provides contact information and information about the products, services and support offered by HP Software. HP Software Support provides self-resolution capabilities for customers. It provides a fast and efficient way to access the interactive technical support tools you need to run your business. As a valued support customer, you can use the support site to: Search for educational documents of interest File and track support cases and enhancement requests Download software packages Manage support contracts Find HP support contacts View information about available services HP Business Service with other software customers Register for the Manage (9.26) software tutorial and page 92

Hp Business Service Management Software

3 Most support areas require you to register and log in as an HP Passport user. Most also require a support agreement. To sign up for an HP Passport ID, go to Sign In. To learn more about access levels, go here: HP Software Integrations, Solutions, and Best Practices Visit the Integrations and Solutions Catalog to learn how products in the HP Software Catalog work together, share information, and meet your business needs. Visit the Cross Portfolio Best Practices Library to access best practice documents and materials. Managing HP Enterprise Services (9.26) Page 92

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4 What’s New in BSM 9.26 What’s New in BSM 9.26 This file provides information about new features and enhancements in HP Business Service Management (BSM) 9.26, BSM 9.25, BSM 9.24, BSM 9.23, BSM 9.22, BSM 9.21, BSM MyBSM, Service. Health, Service Level Management Dashboards New application and process based layout methods to enable wiring of CIs between MyBSM components. Installing BSM Platform Enhancements and Shared Services Platform Enhancements Fresh Install – Direct Install of BSM 9.26 Upgrade from BSM 9.13 IP9 to BSM 9.26 Optimize BSM Statistics Collection in Oracle DB Improve Location of LIV. Display restrictions based on physical location CI. Support matrix changes Sonic MQ replaced with HornetQ Server FINALE Support for JBoss Application Server 7, Java Runtime Environment 7 version 80 and 8 version 51 client-side update support Support for Apache HTTP Server 2.4 Support for RHEL 7.0 HP Business Service Management (9.26) page 92

5 What’s New in BSM 9.26 Added support for Microsoft SQL Server 2014 Added support for Mozilla Firefox 38 ESR and Internet Explorer 11 (without rollback mode) Timeout does not require administrator access but works according to CI permissions Health 9.26 Updated with BSM 9.26 Compatibility Note: Note: Both System Health and BSM must be version 9.26 for System Health to work with BSM 9.26. No backwards compatibility. Replaced and updated Sonic MQ monitors with HornetQ, added support for the Run-Time Service Model (RTSM) client-side Java Runtime Environment Version 8 51 update. Advanced discovery and integration are not licensed. HP UCMDB has a new CUP 200 HP Business Service Management (9.26) page

6 BSM 9.26 Application Performance Management HP Real User Monitor 9.26 Application Owner Zone A series of RUM reports specifically designed for application owners looking for high-level status and isolation in their RUM applications, showing the overall status of all your applications at a specific level HP Business Service Management (9.26) page on your application infrastructure page Starting on page 92, isolate a specific problematic server causing availability/performance issues.

7 What’s New in BSM 9.26 The site page shows the segmentation of your sessions by different attributes for web and mobile apps Availability Behavior page See your worst behaviors that affect app availability Availability Error page See your errors that affect app availability. Actions Analytics Integration, RUM OpsA HP Business Service Management ( 9.26) report on page 92

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8 What’s New in BSM 9.26 Define root cause analysis using statistics analysis Define root cause analysis using changes in RUM data (eg usage, performance, availability). Provides performance indicators of service strength or weakness in certain areas RUM-PC-SHUNRA INTEGRATION Enrich Run-PC integration with network information to integrate Shunra Network Virtualization (NV) mobile web interface module for iOS 8. session details Support MultiDex based applications ACRA’s RUM snooping probe and server collector Java Runtime Environment version 8 support Allows MySQL update to latest version 5.5 to provide security solutions HP Business Service Management (9.26) ) 92nd page

9 BSM 9.26 HP Business Process Monitor 9.26 Client Features: Support Selenium scripts written in Java JUnit4 BPM Integrated with BPM HPMC 1.10, can open BPM administration API to open transaction or web trace directly from BPM device. Business Process Monitor (BPM) A web-based service provided by HP Software-as-a-Service (HP SaaS) Anywhere (a web-based service that allows you to use data collection services to monitor your applications and infrastructure across the Internet and firewalls. store them separately) New TruClient for Chrome protocol TruClient standalone recording tool Support environment Certifications for the following operating system versions: o Win8.1 o Oracle Enterprise Linux 64-bit version 7 and 6.5 o Red Hat Enterprise Linux (RHEL) version bit , version bit of VMware ESXi 5.5 Firefox ESR 38 and below, Added support for the HP Business Service Management (9.26) page on the client side of Java Runtime Environment 7 version 80 and 8 version 51 for Internet Explorer 11 and Chrome

10 What’s new in BSM 9.26 SiteScope BSM 9.26 integrates with SiteScope For complete information about the new features in SiteScope 11.30, see What’s new in SiteScope New licensing and packaging Updated the licensing model used by SiteScope from a point-based model to ‘ a capacity model. model that computes operating system instances, URLs, and processes. SiteScope is available in the following editions: Community/Trial (Free), Premium, Ultimate, System Collector, Product Trial. Added support for writing the web script monitor in VuGen to monitor progress and changes; AJAX (click and script) and Web HTTP/HTML protocols are supported for recording scripts Oracle Real Application Clusters (RAC) Oracle Database, Database Counter, and Database Query monitors Solaris 10 1/13 and additional support for monitoring Red Hat Linux AS/ES Additional support for encoding Base64-encoded messages sent via the POP3 protocol to the Linux 7 UNIX Resource Monitor to the Mail Monitor and the Mail Circle Device is available for BSM and all counters in the monitor from different servers. , added the ability to monitor JMX

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